Terms of operation

LEGAL TERMS

The terms, conditions and contents of the website are governed by the laws of Vietnam and the competent Court in Vietnam shall resolve any dispute arising from the unauthorized use of this website.

 

TERMS AND CONDITIONS OF USE

1. Introduction

Welcome to the website hoanongsaigon.com (hereinafter referred to as the website) managed and responsible by .

When you access our website, it means you agree to these terms. We reserve the right to change, modify, add or remove any portion of these terms of sale on the website, at any time. Changes are effective immediately upon posting to the website without prior notice. Your continued use of the Site, following the posting of changes to these Terms, constitutes your acceptance of those changes. Please check back regularly for updates to our changes.

Please read carefully before using our services!

 

2. Website usage instructions

When accessing our website, customers must ensure that they are at least 18 years old, or access under the supervision of a parent or legal guardian. Customers ensure that they have full civil capacity to conduct transactions for the purchase and sale of goods in accordance with current regulations of Vietnamese law.

We will provide an account to each customer who registers as a member, to be able to shop on this website within the framework of the Terms and Conditions of Use set out.

You will be required to register an account with authentic information about yourself and must update it if there are any changes. Each visitor is responsible for his or her password, account and activity on the website. Furthermore, you must notify us of any unauthorized access to your account. We shall not be liable, directly or indirectly, for any damage or loss caused by your failure to comply with the regulations.

It is strictly prohibited to use any part/section of this website for commercial purposes or on behalf of any third party without our written permission. If any of these are violated, we will terminate your account without notice.

 

3. Customer feedback

All website content and your comments are our property. If we detect any false or inappropriate information regarding law, politics and ethics, we will immediately warn or block your account or apply other measures in accordance with current Vietnamese law.

 

4. Confirm and reject orders

When you place an order on the website, we receive your order request and send you an email or phone call confirming your order, along with the order code.

We only confirm orders if your order request on our website meets the order fulfillment criteria. To have your order confirmed quickly, please provide correct and complete information regarding delivery, or the terms and conditions of the promotion (if any) you are participating in.

We reserve the right to refuse or cancel your order for any reason related to technical errors, system errors or violations of our policies objectively at any time.

 

5. Cancel order

In case you want to cancel an order made on the website, please contact our customer care information to request order cancellation or refuse to receive the goods in case the order is being shipped.

 

6. Resolve the consequences of incorrect information entry errors

Customers are responsible for providing complete and accurate information when purchasing. In case the customer enters incorrect information, we have the right to refuse to perform the transaction.

In case of incorrect information arising from us and the website, we are fully responsible and will fix any problems that arise for customers or will compensate with a discount code for future purchases with a face value depending on each specific case and have the right not to perform the erroneous transaction.

 

7. Privacy Policy

We take information security seriously and use best practices to protect your information and payments. Your information will be encrypted to ensure security during payment. Once you complete your order, you will exit safe mode.

You may not use any program, tool or other form to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or promote any activity aimed at interfering with, sabotaging or infiltrating system data. Individuals or organizations that violate this law will be deprived of all rights and prosecuted before the law.

All transaction information will be kept confidential in accordance with our privacy policy and other national privacy regulations, except in cases where required by law enforcement agencies.

Privacy Policy

 

8. Legal rights

The terms and conditions of use of this website are governed by the laws of Vietnam and the competent Court in Vietnam shall resolve any dispute arising from the unauthorized use of this website.

 

9. Safe and convenient payment

Buyers can refer to the following payment methods and choose to apply the appropriate method:

– Method 1: Cash on delivery (COD)

– Method 2: Payment by bank transfer

Customers purchasing from the website must comply with our payment policy for your own benefit.

 

10. Dispute Resolution

Any controversy, complaint or dispute arising from or relating to transactions on the website or these Terms and Conditions shall be resolved by negotiation, conciliation, arbitration and/or Court in accordance with the Law on Consumer Protection.

 

In case you need more information or have any comments/complaints, please contact our customer service hotline for dedicated support.